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THE VOICE OF THE CUSTOMER

Turn Customer FeedbackInto Revenue & Growth

CustomerXP reveals what customers value, what is driving them away and where to focus next, helping you strengthen loyalty, improve experiences and grow with confidence.

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User Reviews

Average sentiment

Interactions in period

418,522

Internal Sources

Average sentiment

Interactions in period

139,550

Positive Drivers

Topic

Count

Period sentiment

Difference

Advisor expertise

4,812

Responsiveness

3,976

Clear fees

2,418

-4

Onboarding

1,905

TRUSTED BY LOCAL AND
GLOBAL LEADERS

HOW IT WORKS

From Feedback to
What Matters.

CustomerXP is built around a simple approach: bring customer conversations together, understand the context behind them and turn it into meaningful insight. The result is a clearer, more consistent way for your teams to listen, learn and act.

Listen

Bring reviews, surveys, social media conversations and internal feedback together in one place, across 100+ languages.

Analyse

Use AI to uncover sentiment, topics, trends and emerging issues, revealing the patterns and drivers behind customer behaviour.

Act

Turn insight into clear priorities, reports and practical next steps that help improve performance and identify revenue opportunities.

INDUSTRY INTELLIGENCE

Built for Any Industry, Fluent in {{ indTitleWord }}

Every industry has its own language, challenges and customer expectations. CustomerXP understands that context. A “quiet” hotel can offer a welcome escape, while a “quiet” restaurant can lack atmosphere. By recognising what’s unique to each industry, CustomerXP interprets feedback accurately and highlights the themes that matter most to your business.

CustomerXP

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COMMON CHALLENGE

HOW CUSTOMERXP HELPS

CUSTOMERXP INDUSTRY INTELLIGENCE

Turn Feedback Into Market Advantage.

See how CustomerXP transformed 45,503 public interactions into a focused view of changing sentiment, emerging risks, customer priorities and competitive performance across financial services.

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45,503

Public interactions analysed

FEATURE HIGHLIGHTS

Features That Do the Heavy Lifting

A selection of the CustomerXP features that help your teams measure sentiment, prioritise key issues, understand audiences and make better-informed decisions. Discover everything the platform can do.

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Learn more

SENTIMENT

+71

+64

−38

YOU

MARKET

-21

-62

TOXICITY

LOW

REVIEW

Interactions 3,297,619 (39.5% of the industry)

New members

Hardcore members

One-time members

Regular members

-24

OPERATIONS · Q3

Ops lead Marketing Board

COMPLETE CUSTOMER COVERAGE

Every customer voice.
One source of truth.

Stop making decisions from a partial picture.
Bring feedback from 50+ sources together and understand what your customers are
saying across 100+ languages.

DATA SOURCES

50+ data sources, built to grow with you.